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Phoenix, AZ - IT - AZLOTTERY - N/A - Program Specialist - Night Operations

Location: Arizona, USA
Security Comments:

This posting will be closed on // @ :pm. At that time, resumes will be pushed to the agency. This posting is not open to sub vendor candidates at this time. **The position is on-site at The Arizona Lottery E. University Avenue Phoenix** ** () hours per week, - hour days per week with / hour lunch break. The shifts overlap days at midnight. Sunday & Monday: : p.m. � : a.m. Tuesday, Wednesday, and Thursday: OFF Friday & Saturday: : p.m. � : a.m. Max budgeted bill rate is ., with a MAX MARK UP of .%. All those submitted above the bill rate or with more than a .% mark up will be rejected. Final bill rate may be negotiated by the agency. Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within week of the posting close date. Candidates must also be able to start within weeks of an offer being made. Please see the attached Cover letter that will need to be completed and submitted along with the resume and RTR. If the cover letter and the RTR is not attached, or missing the required information, the candidate will be rejected. ***This position has potential to become an FTE position after months. It is NOT guaranteed, but possible. All candidates submitted must be capable of conversion if it is offered. The State of AZ does not have the ability to sponsor visas at time of conversion*** Please note the end date reflects the end of the fiscal year, //, however we anticipate an extension into the next fiscal year for the chosen resource. Tentative start date will be dependent upon interviews conducted, successful background check process, and the state agency issuing a PO

Position Description:

SYNOPSIS This position serves as a data validation specialist and supports a variety of night time tasks including drawing audit, Lottery gaming process, gaming system data check and balance, Lottery stolen ticket hot-line and special project assignments. KNOWLEDGE ? Ability to work under pressure to meet critical deadlines ? Good analytical and technical skills required for thorough Quality Assurance testing ? Good oral and written communications skills and organizational skills required ? General working knowledge of back-office server applications, client/server applications, and internally developed custom applications ? Recognize and coordinate operations problems and develop solutions SKILL ? Excellent interpersonal written and oral communication skills ? Strong customer service skills ? Demonstrate ability to balance, prioritize and organize multiple tasks ? Demonstrate ability to work collaborative in teams and across organizations ? Demonstrate ability to build strong relationships inside and outside the organization ABILITY ? Strong customer service skills ? Excellent interpersonal, written and oral communications skills ? Demonstrate problem-solving skills and attention to details ? Demonstrate ability to resolve incidents/problems efficiently and effectively, recognizing customers' competence levels, and able to approach each level appropriately ? Demonstrate ability to evaluate and test emerging technologies ? Demonstrated ability to understand and anticipate needs and priorities of both internal and external customers POSITION HOURS Sunday & Monday: : p.m. � : a.m. Tuesday, Wednesday, and Thursday: OFF Friday & Saturday: : p.m. � : a.m.

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