Duties: • The primary purpose of the job is to: • As an individual contributor, the Behavioral Health Care Manager is responsible for the daily functions of the clinical department including triage of calls, care coordination and utilization management. • The Care Manager makes timely intensity of services determinations or refers to higher level review when indicated. • Provides linkage to community services as needed. • Adheres to customer service level agreements and expected productivity measures. • Adheres to documentation requirements. Identifies wide range of community resources to caller. • Demonstrates respectful communication and excellent customer service. • Adheres to recognized ethical standards. Completes all required trainings on time. Assists with projects as assigned.
Skills: • Minimum of two years experience in children’s mental health, intellectual/developmental disabilities, substance use, child welfare, juvenile justice or a related public sector human services or behavioral healthcare field, providing community-based services to youth and their family/caregiver. • One year background and experience in one or more of the following areqas of expertise: family systems, community systems and resources; care management, child and family counseling/therapy; child protection; and child development. • Computer savvy. • Ability to multi-task. • Demonstrates knowledge of a variety of approaches to intervention and support.
Education: • Master’s Degree • Preferred: Graduate degree from an accredited educational program: • Licensed Clinical Social Worker, Licensed Professional Counselor, Ph.D in Psychology, Licensed Marriage & Family Therapist, Licensed Certified Drug and Alcohol Counselor, Certified Drug and Alcohol Counselor, Board Certified Behavior Analyst required. Skills and Experience: Required Skills: • Customer service • Documentation • Mental health • Service level agreements • Therapy
Additional Skills: • Customer service oriented • Retail sales