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Telecommunications Technician

Position Description

Installs telephone sets, including wiring and labeling, so that dial tone and features on sets work properly and agency schedules are met; installs network equipment including, but not limited to, modems, routers, hubs, switches, DSUs/CSUs and wiring to include testing so that agency requirements are satisfied and projects are completed; maintains, troubleshoots, relocates, removes, and tests voice and data equipment, wiring, and cables so that availability of service is maintained at required levels; works scheduled work orders so that services are provided in agreement with pre-assigned due dates and completed on time, unscheduled trouble tickets worked promptly to restore service in a timely manner, works duties and other tasks assigned by supervisor; provides information on service orders, cut sheets, and inventory records so that records can be posted accurately, work orders may be tracked and closed, communicates with other staff and Technicians, cleans wire closets (IDFs), cleans voice and data equipment that has been removed and restocks equipment and telecommunications hardware to assigned locations in the warehouse; and provides and promotes customer service to all departmental users such that customers are satisfied with the level and timeliness of support for service, problems are addressed in a timely manner and the best needs of the customer are met, with consistent progress toward increased customer satisfaction, measured through DOC customer survey responses. Employee will be required to track, update, manage and complete tasks utilizing our helpdesk system and possess the ability to utilize various management, collaboration -Employee will have to travel to Inmate Facilities throughout the state of Alabama. Employee will be exposed and in contact with male and female inmates at the facilities while performing various tasks and responsibilities. -Employee will be operating a State Owned Vehicle. If your insurance does not allow for this, please do not submit to this requisition. -Daily Per Diem has been worked into the bill rate. 12.75/a day x 5 days a week. Please ensure all recruited candidates are aware there will NOT be additional payments for travel days as it as been worked into the bill rate. No overnight travel. Please let Trisha know if you have ANY questions on this. -Candidates could work up to 5-10 hours per week.


Skills Required

Install Cabling throughout buildings (Sometimes works in ceilings and on ladders) Ability to lift 60 lbs Knowledge of Network and Telephone cable termination methodologies


Skills Preferred

Quick thinking. Self-motivated. Network and telephone cable and equipment troubleshooting


Experience Required

2-3 years of experience in the related field Proven experience working as a Network and Telecommunications Technician. Sound knowledge of Network and Telecommunications systems.


Experience Preferred


Education Required

High School / GED Completion of a postsecondary education program in Telecommunications, Telecommunications Technology, Computer Science, or a related field.


Education Preferred



Additional Information

-Currently budgeted for 1 year. Candidate must be able and willing to get on State register and be reachable in this time. If reachable sooner, it could convert sooner than the 1 year. -Merit salary range is starts at $31,468.80 annually plus State benefits. Would try to bring someone in in the mid thirties. MUST be willing to convert at this rate. Please do not submit otherwise. -This position does NOT offer sponsorship. -Full time, onsite (no exceptions) in Montgomery, AL -Once candidate is identified, ADOC will run their own background check. Start date will be set according to successful competition of the ADOC background. The Vendor will also be required to run their background check as well. -Ready to interview upon receipt of qualified applicants -Please read the Position Description carefully as additional information is there as well -Please contact Trish with questions.

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